Returns
Last updated: July 2026
Fragrance is personal. We encourage you to review the profile and ask questions before purchase; the terms applicable to your destination are confirmed before payment.
Our return policy
Return eligibility depends on the condition of the product, the destination and applicable consumer law. Your statutory rights are not affected. The concierge will confirm the terms that apply before payment.
Not sure which origin suits you?
Ask the concierge whether a sample or guided comparison is available before ordering if you are unsure which origin or ageing tier is right for you.
Damaged in transit
If an order arrives damaged, contact us promptly with the packaging and clear photos so the concierge can assess the shipment and explain the next step.
How to reach us
All aftercare is handled personally. Contact your concierge via WhatsApp or email and we will respond promptly.
This is placeholder copy provided for design purposes and should be reviewed and finalised by qualified counsel before publication.