Shipping
Last updated: July 2026
Every destination is reviewed personally before an order is accepted. Your specialist will confirm eligibility, timing, documentation and cost before payment.
Shipping quote
The available shipping service, tracking, insurance and any charge are confirmed for your destination as part of the concierge process.
Dispatch & timelines
Dispatch location and the estimated delivery window are confirmed before payment. Estimates can change because of carrier or customs delays.
Where we ship
Destination availability depends on current carrier and import requirements. Please ask the concierge to confirm that we can serve your address before ordering.
Customs & CITES documentation
Some agarwood species and cross-border movements are regulated. The documentation available or required for a specific shipment is confirmed before the order is accepted.
International orders may still be subject to import duties or customs procedures determined by the destination country, which remain the responsibility of the recipient.
This is placeholder copy provided for design purposes and should be reviewed and finalised by qualified counsel before publication.